Northern Consulting Engineers

Northern Consulting Engineers (NCE) is a leading Structural and Civil consultancy based in Queensland, Australia, with a growing presence across the country and into New Zealand. Known for its expertise, innovation, and reliability, NCE has delivered complex, multi-disciplinary projects — from high-rise buildings to infrastructure works — with precision and excellence.

In engineering, where projects involve dozens of stakeholders, tight timelines, and compliance-critical communication, effective collaboration isn’t optional — it’s essential. Every email, drawing, and approval must reach the right person at the right time to avoid costly mistakes and delays.

With over 40 skilled engineers based in Sunshine Coast and Townsville, NCE thrives on its people — delivering tailored solutions to diverse industries while keeping projects on track and clients confident.

“For any company struggling with email overload and team collaboration, we highly recommend Yablo. It’s not just an email tool — it’s a centralized workspace that streamlines communication, improves efficiency, and enhances transparency.”

A Smarter Way to Communicate

"Our projects range from large-scale developments to smaller, fast-turnaround jobs," explains Tim Messer, Director at NCE.
"On big projects, we follow a strict project management process. But smaller jobs demand agility and fast response times — that’s where Yablo transformed how we communicate and collaborate."

Before Yablo, NCE relied on Outlook and a handful of shared inboxes. Tracking responsibilities was time-consuming, and handovers often meant forwarding long email threads.

After implementing Yablo, NCE now operates from a single, centralized workspace, giving everyone visibility and clarity on all project-related communication.

"We’ve reduced time spent managing emails by at least 30%, and response times to client inquiries have improved by around 40%. What used to take days can now be handled in hours," Tim notes.

Organized Workflows, Without the Chaos

With Yablo, NCE replaced scattered mailboxes and cumbersome forwarding with a clear, task-oriented system:

• All project communication is stored in one organized workspace.
• Conversations are assigned to the right team member instantly.
• Internal notes and discussions stay with the task — never cluttering client threads.
• Handoffs between team members are seamless, cutting down errors.

"We already used Kanban boards for project tracking, so Yablo’s board view felt like a natural extension. Now, both our emails and tasks live in one place — no need to juggle multiple tools anymore."

Enabling Seamless Collaboration

Each NCE project brings together:

• Engineers — ensuring technical soundness and approvals.
• Drafters — producing compliant drawings.
• Admin staff — handling inquiries and documentation.
• Finance — managing costs and invoicing.

“With Yablo, our admin staff can fully prepare client communications — drafting the message, attaching all the necessary documents — so engineers only need to focus on reviewing the technical content and giving approval. It’s cut delays by half and allows our engineers to spend more time on actual engineering,” Tim says.

Another big win? Merging related conversations.
"Every job has a unique number, but before Yablo, keeping related emails linked was difficult — especially when multiple people from a client emailed separately. Now we merge those into a single thread, keeping everything organized and traceable."

AI That Works Like an Assistant

"At first, we used templates in Yablo to standardize responses, which saved time and kept communication consistent," Tim recalls.
"Now with Yablo Genius, we simply provide key points, and it drafts a professional response for us — in seconds. It feels like having an additional assistant on the team."

NCE estimates Yablo Genius has cut time spent drafting routine emails by up to 50%, freeing engineers to focus on higher-value work.

Looking Ahead

"Yablo has completely transformed how we manage client communications. Having one platform to track conversations, collaborate seamlessly, and maintain a full project history has been a game-changer," Tim concludes.
"And the Yablo team listens to feedback and keeps improving the platform — it evolves with us, which is invaluable."

At NCE, staying organized, responsive, and collaborative isn’t just a goal — it’s how they deliver excellence. And with Yablo, they’re setting the standard for modern engineering communication.