The Hiver alternative that feels right at home in Microsoft 365

Yablo works natively in Outlook and Teams, giving your team everything they need to manage customer conversations — a shared inbox, AI-driven workflows, and seamless collaboration.

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Rated 4.6/5 on
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Yablo overview

Why teams choose Yablo over Hiver

Discover 5 key reasons why teams are making the switch — and how Yablo helps you simplify, structure, and speed up customer communication.

Made for Microsoft 365

While Hiver is built around Google Workspace, Yablo is natively integrated with Microsoft 365 — including Outlook and Microsoft Teams. No switching tools, no awkward workarounds.

More than a shared inbox

Yablo’s visual board helps you turn cluttered inboxes into organized workflows — so your team can track progress, prioritize faster, and never let a message slip through the cracks.

AI that does the heavy lifting

From smart routing and auto-tagging to instant conversation summaries, Yablo’s AI saves your team hours every week — and it’s included by default, no add-ons required.

Outlook, upgraded for teamwork

Keep your personal inbox in Outlook while managing shared customer conversations in Yablo. Thanks to our native Outlook integration, there’s no need to switch tools.

Get started fast

No steep learning curve or complex configurations. Yablo is easy to roll out and even easier to use, so your team can hit the ground running and focus on customers, not setup.

Our customers love us for good reasons

Sophie Collins

"Being able to deliver a 5-star service is crucial in our business."

"Using Yablo, we've slashed our response time to just 30 minutes, resulting in an all-time high customer satisfaction score."

Sophie Collins

Owner

Read our customer stories

Deliver great customer experiences across all channels

Collaborate Seamlessly

Work together without slowing down. Request input, share updates, and discuss ideas — no need to forward emails.

Unify Communication Channels

Reach customers on their preferred channels — email, live chat, WhatsApp, Facebook Messenger, and more.

Unified communication channels

AI & Automations

Let smart workflows do the heavy lifting. Yablo uses AI to automate repetitive tasks, categorize conversations, suggest replies, and prioritize what matters most.

Setup automations to streamline your processes, reduce response times, and ensure nothing slips through the cracks.

Customer Satisfaction

Capture feedback with built-in surveys and measure customer satisfaction in real time.

Track, Analyze, and Improve

Get insights into team performance and workload to plan staffing more effectively.

Spot bottlenecks, optimize processes, and identify top performers — as well as those who could use extra support.

The most visual inbox ever

Say goodbye to cluttered lists. Yablo transforms your inbox into visual boards that help you organize, prioritize, and take action at a glance.

Track conversations like tasks, move them through custom stages, and instantly see what needs attention — no digging required.

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Trusted by 1,000+ teams
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Designed for you, built for Microsoft 365

Transform Microsoft 365 into a multi-channel, AI-powered helpdesk.

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Outlook
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Here's why businesses love Yablo

Get started fast

Yablo’s intuitive interface makes onboarding quick and simple. No steep learning curve, no IT headaches.

We’ve got your back

Our responsive support team is here to help you succeed, with real people who understand your needs.

Seamless experience

Yablo integrates natively with Microsoft 365, so your team can work directly from Outlook, Teams, and beyond.

Microsoft Outlook Store

4.8/5

Score

"Working like a charm!"

Microsoft Teams Store

4.6/5

Score

"Very satisfied with the Yablo services"

Choose a better way to manage your conversations

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